Learn more from leaders who know us:
Director of Clinical Services
Child & Family Guidance Center, Northridge CA
“Phoenix positioned us well to face further economic challenges posed by federal and state cutbacks. We raised our standards in a supportive culture that promoted staff leadership and commitment to our mission. Our net result: a 19.6% increase in productivity and a decrease in turnover.”
The agency turned to Phoenix Performance Partners for assistance after suffering a significant deficit, due to low productivity, high turnover and federal and state cutbacks.
Chief Operations Officer
Cherry Health, Grand Rapids, MI
“Executive coaching from Phoenix Performance Partners has been an extremely edifying and invaluable way to sharpen my skills and build new skills. They have helped me to work through a variety of challenges with no judgment. After each coaching session, I have felt extremely empowered and refreshed, even if what I heard on the other line challenged my way of thinking, or made me realize how I might have contributed to a situation or circumstance.”
The health care company COO sent an email to her management team, suggesting they each work with Phoenix coaches to grow professionally.
Centerstone America, Nashville, TN
“In my nearly 30 years of executive leadership, I have never encountered management consultants in Phoenix Performance Partners’ league. They are smart, insightful and truly committed to the success of their customer. Their work has been enormously beneficial to the organization, and to me, personally.”
Centerstone America hired Phoenix Partners to help execute a strategy for rapid growth for several merged organizations.
Dr. Daniel Nerad
Superintendent of Schools
Birmingham Public Schools, Birmingham, MI
“Thank you very much for the work you are doing with me. I think the best way I can express myself is to share with you that I appreciate you serving as both a mirror and a window for me with my leadership work. The mirror involves you helping me see what exists in the data about my leadership work, but more important helping me see the blind spots that seem to have developed in me as a leader (I believe this is true for all leaders). While difficult and challenging, I am grateful for our discussions and your ideas.”
Chief Executive Officer, SJO
“Phoenix Performance Partners helped jump start our change initiative that shaved months off of our implementation. They were instrumental in moving our executive and leadership teams into a new era of providing services. Their team building and coaching taught us all how to stretch ourselves, and to grow and think in new ways. We will use Phoenix in the future.”
Client challenge: Changing the mindset of established leaders in a well-regarded but struggling organization
A prominent non-profit with a long history and excellent reputation recruited Eric Cummins to be CEO. When he arrived, he found multiple operational and service areas in dire need of improvement.
Services needed to be dramatically retooled.
The organization was entrenched in practices deeply rooted in the past, and needed a cultural shift.
Staff used age-old processes and procedures rather than current best practices.
There was little focus on financial viability; they had been running deficits of 5% - 8% of revenues.
The centralized approach to management was ineffective; middle managers had no sense of accountability for or control over their departments or programs.
Phoenix Solution: Transform leadership and pave the way for personal growth
The Phoenix team engaged SJO executives in an intensive 5-month developmental process to transform its leadership model. With our support, the organization developed a new direction for management and operations. Phoenix coaches helped the organization’s top management:
Design a platform for individual accountability that focused on results and personal growth.
Engage in a process to shift some of the decision-making authority over budget and outcomes from the executive level to the middle managers that supervised departments and projects.
Transform the organization’s leadership process so middle management teams could collaboratively engage their direct reports in a similar manner.
Results: Improved financial performance and motivated team to embrace change
The new CEO successfully unified the organization’s leaders around a set of strategic inspiring goals. Team members supported one another, while identifying and breaking through the barriers to organizational and team growth. They worked collaboratively to implement new programs and initiatives that decentralized an inefficient management system, giving middle managers more authority to make important decisions and a deeper, more personal connection to the organization. With Phoenix Performance Partners’ coaching, the organization’s middle managers:
Improved quality, developed new programs, and took advantage of shifting funding sources that resulted in a 10% surplus this year.
Rolled out department initiatives that enhanced revenue and curtailed costs in a 90-day period.
Increased their contributions margin by an amount equal to 10% of total revenue.
Stepped up to become more accountable for program outcomes, as well as their departments’ financial success.