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Interchange - April 2024

Here’s the subject of next week’s Interchange session:  12 Cultural Mindsets Impeding Your Organization’s Success


Below is a copy of these cultural mindsets and as thought starters, here are some of the questions we will be exploring:


  • Take some time to slow down and think about which of these mindsets are most prominent in your organization’s culture?  

  • How might you be (unintentionally) fostering these mindsets?

  • What coaching would be helpful from your colleagues?    




  1. Join us in Nashville!  The Interchange Retreat will be in Nashville again October 15th – 17th

  2. Interchange cohort #3 launching in September!  It will meet on Tuesday afternoons from 1pm until 4pm ET.  Who do you know that would benefit from joining the Interchange?  

  3. Thank You to all of you for making our book, The Great Engagement, an Amazon #1 bestseller!   We are especially grateful for those of you who have already left a review for the book.  



Cultural Mindsets

Not all of the attributes of this mindset listed below are present in all people, but they are very common and create dysfunction in cultures: 

  • Personal agendas: being motivated solely by advancing one’s own personal comfort, rather than a commitment to the team’s agenda.

  • Assuming nefarious intent: interpreting others’ actions as reflecting an intention to do harm or be dishonest in some way.

  • Drama: having an overblown reaction to situations.

  • Fixed mindset: assuming that people’s intelligence, behavior, capabilities, and even personality are fixed and that growth is not possible.

  • Judgmentalism: having critical thoughts about others, either out loud or in our head.

  • Exclusion: avoiding, ignoring, or rejecting someone or someone’s input; this often produces silos or fiefdoms in organizations.

  • Retribution or fear of retribution: having a fear of being fired, or simply being “punished” such as being shown a cold shoulder.

  • Conventionality: doing something in a certain way because we’ve always done it that way.

  • Gossip and avoidance: dodging discussion that could produce conflict, so if we’re upset with someone we discuss it with someone else.

  • Powerlessness: feeling that we lack the authority or capability to influence or impact our circumstances.

  • Incongruence: saying one thing and doing another, such as professing a mission or values that we don’t live up to.

  • Blame: defending or protecting ourselves by assigning fault to others.

These are from page 58 of our book.

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