For 25 years I have been working with organizational leaders to develop within themselves the capacity and propensity to lead their people effectively. My clients have made transformative changes in their mindsets resulting in dramatic increases in the effectiveness of...

What’s the most important part of a sale?

According to a global leader in sales training, Huthwaite International, most salespersons answered with “the close”. Its logical then to see why companies spend time training their salesforce on ‘how to close’. However, Huthwai...

A key performance indicator (KPI) is a management tool.  Key performance indicators are not goals. KPIs are measures used to gage the progress or advancement toward the organizations’ purpose; its mission, operational or department goals, and strategic goals....

Disruptive forces are reshaping our economy. Responding quickly and effectively with innovative solutions is crucial for survival. Yet, implanting innovation into organizational DNA remains elusive. Many approaches have been attempted to foster innovation but fall shor...

“If only people around here were more accountable for results”... “Managers don’t hold people accountable here”…This is one of the complaints we hear frequently from both organisational leaders and staff. 

We all know that accountability is a key ingredient to the suc...

Each of my clients in the health-care industry has their own specialty: behavioral health, primary care, etc. One commitment they all share?

To improve the health and wellness of individuals.

The ACA and the intended transformation of the health care system that it seek...

Virtually every client I have worked with over the past 25 years has listed “communication” as one of their organization’s key shortcomings. So why is this issue so pervasive? Are not enough people talking? Are not enough emails being sent? Not at all.

The biggest barri...

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