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What You'll Learn: How to shift from being primarily a decision engine to an engagement facilitator  The engagement formula: Aspiration + Empowerment  Strategies for redefining job roles beyond tasks to connect with purpose  Techniques for engaging team members in open dialogue  The importance of maintaining belief in each team member's potential  How micromanagement and rigid boundaries hinder empowerment  Ways to identify if you're your own biggest obstacle to team empowerment As a CEO, you’re used to thinking of your job as a decision engine. But what if you’re missing a key component of your mission—and leaving behind top-notch employees as a result? In today’s business landscape, which is experiencing an epidemic of low employee engagement the role of a CEO has to evolve to rise to this occasion. As CEO, start to think of your role as Chief Engagement Officer. This transformative approach prioritizes the engagement and empowerment of teams, laying the foundation for organizational success. In our book, The Great Engagement , we outline a transformative equation for employee engagement: Engagement = Aspiration + Empowerment. So, how can you as the CEO start to make that happen? Aspiration: Fueling Engagement with Purpose The journey towards profound engagement begins with a shared aspiration—aligning the team's goals with the organization's purpose. This alignment not only motivates but also invests each member with a sense of belonging and contribution towards a collective mission. Empowerment: The Key to Unleashing Potential Empowerment stands as the cornerstone of engagement. By granting team members the authority to make decisions, CEOs can harness their creativity, energy, and innovation. William L. McKnight's leadership philosophy at 3M can be summed up in this fantastic quote: “If you put fences around people, you get sheep. Give the people the room they need.” We only need to look at the success of 3M to see what a difference that philosophy made to the growth of the business. However, the path to empowerment is often obstructed by the very leaders aiming to guide it. The practice of micromanagement, setting rigid boundaries, and dictating processes can stifle creativity and reduce employees to passive followers. Have you ever asked yourself if it’s possible you,  as CEO, are your biggest obstacle? Practical Strategies for Empowering Your Team Goal Clarity: Beyond Job Descriptions The first step in empowering your team involves redefining job roles from mere tasks to essential contributions to the organization's mission. This approach encourages employees to see the bigger picture and find innovative ways to support the collective goal. Open Dialogue: Cultivating Creative Solutions Engaging team members in discussions about goals, challenges, and potential solutions fosters a culture of innovation and collaboration. Simple, open-ended questions can unlock a wealth of creative ideas, propelling the organization forward. Belief in Potential: The Foundation of Empowerment Perhaps the most challenging yet rewarding strategy is the unwavering belief in each team member's potential. Showing your employees trust and support, even in the face of doubt, has a transformative impact on their commitment to their mission. Becoming your organization’s Chief Engagement Officer isn’t just what’s best for your people; it’s a strategic imperative in building a vibrant, innovative, and committed workforce. By embracing the engagement equation of Engagement = Aspiration + Empowerment, leaders can unlock the full potential of their teams and steer their organizations towards unprecedented success. We dive into our Engagement Formula in our bestselling book,   The Great Engagement , available on Amazon. Did you find this article valuable? Don't miss our weekly insights on transformational leadership and building exceptional cultures. Subscribe to Elevate Your Culture  - our Monday morning newsletter delivering actionable leadership strategies directly to your inbox. Subscribe Now Join leaders across industries who start their week with clarity, purpose, and practical tools to unlock potential in themselves and their teams. No time for another newsletter? Follow us on LinkedIn  for bite-sized leadership wisdom throughout the week.

What You'll Learn: How resignation functions as the root cause of disengagement  The difference between resignation and formal quitting  The formula for creating engagement: Aspiration + Empowerment  Why employees need both compelling purpose and effective authority  Strategies for energizing employees through meaningful aspiration  Techniques for empowering employees with appropriate autonomy  How to replace resignation with active engagement Employee engagement has been the focus of numerous studies and discussions over the past decade, but what happens when employees are not engaged? The typical term used is "disengagement," but a deeper look suggests that the real issue might be resignation—a state of passive acceptance and submission as defined by the dictionary. This mental state of resignation, if left unchecked, can lead to the act of resigning—a voluntary departure from one's position. The phenomenon of the Great Resignation that swept across industries can be traced back to a buildup of this sense of resignation. The COVID-19 pandemic served as a catalyst for many to reassess their lives and opt-out of jobs where they felt resigned, leading to an actual resignation. A Lesson from The Great Resignation The key takeaway from the Great Resignation is clear: when individuals feel resigned and have a choice, they will likely leave. This understanding provides a vital lesson for leaders and organizations looking to retain their talent. Crafting the Formula for Engagement We propose a straightforward formula for fostering engagement: Engagement = Aspiration + Empowerment This formula encapsulates the need for a compelling purpose—be it a vision, mission, or goal—that energizes individuals and propels organizations toward exceptional performance. Coupled with empowerment—the permission and ability to utilize one's talents and creativity—this formula ensures that employees are both motivated and capable of contributing meaningfully to their organization's objectives. The Dual Pillars of Engagement: Aspiration and Empowerment To truly engage employees, they must be on a mission that excites them and have the authority to execute their roles effectively. Without empowerment, even the most passionate employees can feel stifled and robotic. Conversely, empowerment without direction can lead to disarray, with individuals chasing personal comfort rather than a unified goal. The post-pandemic era has seen a shift toward self-care, sometimes at the expense of organizational missions. However, balance is crucial, and this post aims to guide CEOs and leaders in cultivating a culture that prioritizes both aspiration and empowerment. Replacing Resignation with Engagement for Better Results Our discussion underscores the importance of replacing resignation with engagement by: Energizing employees through aspiration: Inspiring your workforce with a clear and compelling purpose. Empowering employees: Granting them the autonomy to use their creativity and judgment in service of the organization's goals. By focusing on these two pillars, leaders can transform their organizations, encouraging accountability, providing support, and recognizing contributions, which in turn can lead to increased productivity and satisfaction. Understanding the subtle dynamics of resignation and its impact on employee engagement is crucial for organizational leaders. By embracing the formula for engagement and addressing both the need for aspiration and empowerment, organizations can navigate the post-pandemic landscape with a reinvigorated workforce. The path forward is not just about attracting talent but cultivating an environment where resignation is replaced with a thriving culture of engagement, leading to better results and a more fulfilling workplace for all. We dive into our Engagement Formula in our bestselling book, The Great Engagement , available on Amazon. Did you find this article valuable? Don't miss our weekly insights on transformational leadership and building exceptional cultures. Subscribe to Elevate Your Culture  - our Monday morning newsletter delivering actionable leadership strategies directly to your inbox. Subscribe Now Join leaders across industries who start their week with clarity, purpose, and practical tools to unlock potential in themselves and their teams. No time for another newsletter? Follow us on LinkedIn  for bite-sized leadership wisdom throughout the week.

What You'll Learn: How coaching helps leaders develop greater self-awareness  Techniques for achieving self-mastery through conscious emotional choices  Methods for developing empathy by understanding others' perspectives  Strategies for expanding cognitive flexibility and emotional intelligence  Ways coaching helps discover personal motivational drivers  Approaches for building more effective relationships through social intelligence  Why coaching develops skills faster than experience or training alone “Everyone needs a coach.” ~ Bill Gates Hard work will make you very good at what you do. Throw in some training and read a few books and you can get really good. But it is only when you work with an executive coach that you will become the very best in the world at what you do. A professional coach will help you uncover what truly drives you, leverage emotional intelligence in the workplace, and enable you to achieve all that you want to achieve in your life. All of this will ensure you are becoming your best self. Don't take our word for it, watch these two videos to see what others think: Everyone needs a Coach: Bill Gates and Eric Schmidt Want to get great at something? Get a coach | Atul Gawande Here are some ways a leadership coach can help you: Self-Awareness A critical first step in the process of bettering yourself is self-awareness. Accepting the reality that we are all human and thus have strengths and weaknesses is a powerful first step. It’s nearly impossible to grow and improve without a firm grounding in reality. And the very best executive coaches are skilled at helping their clients become more self-aware. Often times, people are not aware of how their behavior impacts others in a group or workplace until someone points it out. Even then, change can be difficult. Until you have fully accepted that you have an issue and want to make a change on your own, you will continue to fall back to these natural tendencies and proclivities. We all need a future that we are committed to in order to actually make a change. Self-Mastery Being emotionally aware or emotionally intelligent means that you are aware of your emotions and thus have an opportunity to make a conscious choice about which emotions are serving you well and which emotions may be tripping you up. Self-mastery is this ability to make more and more decisions consciously. For example, if you are intimidated by someone in the office, you may not realize it and react to them in a hostile way or feel uneasy around them. Once you realize this, you then have an opportunity to make a conscious decision: What could I do to address this person face to face and create a relationship that moves beyond the intimidation? What strategies could I put in place that will allow me to better handle this person? Who else might be able to help? What else could I do? Self-awareness is the first step in attaining self-mastery, meaning that you will be able to handle these situations a lot more easily and with comfort. People with high emotional intelligence will have better self-mastery skills. Lack of these skills can really have an effect not only on your personal life but your professional and work life too. As your coach helps, you will start to see improvement in a lot of areas of your life. Learning Empathy Empathy is when you understand someone's emotions in a way that you can put yourself in their shoes and know what they feel. The pace of life is only accelerating which makes this particular trait relatively rare. A coach can help someone exercise their ability to be more empathetic and this is crucial in nurturing healthy relationships. Great leaders are empathetic, and people trust others who can be empathetic. Cognitive Expansion Broadening your emotional intelligence will expand your mind, while also bettering the way you interact with other people. You will be open to seeing new perspectives in all situations. Having a flexible mindset will boost your cognition, which can be used to improve your work life, as well as others around you. To learn more about Growth Mindset, click here . Increased Motivation It’s no secret that better motivation will lead to better success. This motivation will significantly increase your ability to accomplish your goals which will make you more effective in the workplace and in life in general. Being self-aware and knowing how to create self-mastery over your emotions will help with your motivation levels as well. Discovering what you find important and what you are willing to do to reach that point will increase your motivation, which is crucial for success. Social Intelligence Social skills are important in having successful relationships. And relationships are the root of all effective teamwork and building effective relationships rooted in trust is the most important skill of any great leader. Being a Better Leader Overall, a coach can help you become a better leader, a better manager and a better coach with good self-mastery, emotional intelligence, strong motivation, a growth mindset and empathy. All these traits are important to become a successful, more reliable leader to your peers. Phoenix Perform provides executive coaching & team building consulting for enterprises, get in touch today to see how we can help. Did you find this article valuable? Don't miss our weekly insights on transformational leadership and building exceptional cultures. Subscribe to Elevate Your Culture  - our Monday morning newsletter delivering actionable leadership strategies directly to your inbox. Subscribe Now Join leaders across industries who start their week with clarity, purpose, and practical tools to unlock potential in themselves and their teams. No time for another newsletter? Follow us on LinkedIn  for bite-sized leadership wisdom throughout the week.

What You'll Learn: How different leadership styles create distinct organizational cultures  The benefits and limitations of directive leadership's top-down approach  Why transformational leadership fosters cultures of inspiration and growth  How servant leadership inverts the pyramid to empower employees  The balance participative leadership strikes between input and decision-making  Why authoritative leadership creates compliance but high turnover  How to select the right leadership approach for your organization's needs What makes the ability to lead the skill among all skills? First, let’s start with a definition: leadership is the ability to generate a view of the future that others take on as their own. Often times, the word inspiration is mentioned in the same context as leadership. And this is for good reason because in-spire means to “put spirit into” something and the best way to do this is to put spirit into a future vision that everyone gets excited about and takes on as their own. Businesses and organizations that create cultures of high-performance will create the competitive edge necessary in an ever changing and improving world. And what better way to leave the competition behind than by developing your employees so that they are inspired to do their very best work. There are five predominant leadership styles available to any orgnaization (see below). They are not all created equal. If you want to learn more about which one is best for your organiation, reach out to us and we can walk you through the best way to create a high-performing and inspired culture. 1) Directive Leadership: A Culture of Consistency Directive leadership is a top-down leadership structure. The hierarchical chain of command helps to speed up the decision-making process, which can ensure a high level of consistency and work quality. This style of leadership usually requires a strong personality who makes quick, efficient decisions and processes them quickly while making timely adjustments. Leaders can use both rewards and punishments to direct the actions of the employees. The downside of directive leadership is the lack of freedom of thought. Since decisions are controlled from the top-down, employee input is limited or completely absent. 2) Transformational Leadership: A Culture of Inspiration Transformational leadership focuses on personal growth, feedback, and thoughts sharing. A leader with this mindset will create a work environment that allows everybody to express their thoughts while creating a safe space for everyone to be heard so they can do their very best work. The leader allows concerns to be shared by everyone on the team and they foster a culture where the best ideas and thoughts win independent of who generated the idea. The benefits of this type of work culture are that everybody in the team will be more inclined to express their thoughts and feelings, which helps to keep the overall work culture light and welcoming. The downside of this approach is that the decision-making process may be slower. 3) Servant Leadership: Culture of Inclusion This is the polar opposite of directive leadership, as the servant leadership style flips the pyramid around and allows the employees to make decisions. This leadership style stems from a more modern school of thought and management philosophy; whereas, the directive leadership style has existed for centuries. Empowering team members to make decisions promotes cooperation and teamwork, and it induces actions that are for the good of the company rather than self-serving. This style of leadership might not sit well with certain stakeholders, as they could feel as if their control over the company isn’t as secure. 4) Participative Leadership: Culture of Innovation If you want fresh ideas, innovation, and team engagement, the participative leadership may be a good fit. Team members make their thoughts and ideas known, but the leader makes the final decisions. The process repeats for every step of the way. The benefit of this system is that every team member and employee will be involved with every step of the work process, and they have a chance to make a real difference in how the work is done. This will help with the retention rate and the generation of innovative services/products. However, such a structure will require frequent meetings which can take up a lot of time. Participative leadership allows employees to express themselves a lot more, but generally in the context of work related matters. 5) Authoritative Leadership: Culture of Compliance An authoritative leadership style is one that functions much like the military does. A group of executives is assigned to a job, and they will then dispense their orders down the chain of command. This is not a very common leadership style in the context of modern organizations, but it still sees some use in certain industries. It’s quick and direct, and the employees have little to no input on the work that’s being done. This will make the workers feel distant and thus result in higher turnover. Keep in Mind... Each business has its own way of doing things, and thus the best work culture is the one that fits the particular needs, the leadership style and the one that generates the best results for those that the business serves. The best practice is to find a fair balance between different leadership styles and choose one that fits with what you’re trying to achieve. Phoenix Perform provides executive coaching & team building consulting for enterprises, get in touch today to see how we can help. Did you find this article valuable? Don't miss our weekly insights on transformational leadership and building exceptional cultures. Subscribe to Elevate Your Culture  - our Monday morning newsletter delivering actionable leadership strategies directly to your inbox. Subscribe Now Join leaders across industries who start their week with clarity, purpose, and practical tools to unlock potential in themselves and their teams. No time for another newsletter? Follow us on LinkedIn  for bite-sized leadership wisdom throughout the week.

What You'll Learn: The five distinct types of impostor syndrome identified by Valerie Young  How to recognize the Perfectionist, Superwoman/man, Natural Genius, Rugged Individualist, and Expert patterns  Self-assessment questions to identify your impostor syndrome type  Practical strategies tailored to overcome each manifestation  How even highly successful people experience impostor feelings  Techniques for developing a growth mindset to combat impostor syndrome Even Albert Einstein & Maya Angelou wrestled with feeling like imposters. Watch this video to learn more. This is a great article on Imposter Syndrome from Melody Wilding THE MUSE . There’s more than one way to feel like a fraud. Here’s what it takes to overcome the most common ones. Many high achievers share a dirty little secret: Deep down they feel like complete frauds–their accomplishments the result of serendipitous luck. This psychological phenomenon, known as impostor syndrome, reflects a belief that you’re an inadequate and incompetent failure, despite evidence that indicates you’re skilled and quite successful. In short, it’s a hot mess of harmfulness. It can also take various forms, depending on a person’s background, personality, and circumstances. If you’re familiar with the feeling of waiting for those around you to “find you out,” it might be helpful to consider what type of impostor you are so you can problem-solve accordingly. An expert on the subject, Valerie Young, has categorized it into subgroups: The Perfectionist The Superwoman/man The Natural Genius The Rugged Individualist The Expert In her book, T he Secret Thoughts of Successful Women: Why Capable People Suffer From the Imposter Syndrome and How to Thrive in Spite of It , Young builds on decades of research studying fraudulent feelings among high achievers. Drawing on the work of psychologists Pauline Rose Clance, PhD, and Suzanne Imes, Ph.D., Young uncovered several “competence types”–or internal rules that people who struggle with confidence generally follow. This categorization is often overlooked in the conversation, but her reading of it can be really helpful in identifying bad habits or patterns that may be holding you back from your full potential. Below is a summary of the competence types Young identifies so you can see if you recognize yourself. I also provide some examples you might relate to in your day-to-day life, as well as questions you can ask yourself. 1. THE PERFECTIONIST Perfectionism and impostor syndrome often go hand-in-hand. Think about it: Perfectionists set excessively high goals for themselves, and when they fail to reach a goal, they experience major self-doubt and worry about measuring up. Whether they realize it or not, this group can also be control freaks, feeling like if they want something done right, they have to do it themselves. Not sure if this applies to you? Ask yourself these questions: Have you ever been accused of being a micromanager? Do you have great difficulty delegating? Even when you’re able to do so, do you feel frustrated and disappointed in the results? When you miss the (insanely high) mark on something, do you accuse yourself of “not being cut out” for your job and ruminate on it for days? Do you feel like your work must be 100% perfect, 100% of the time? For this type, success is rarely satisfying because they believe they could’ve done even better. But that’s neither productive nor healthy. Owning and celebrating achievements is essential if you want to avoid burnout, find contentment, and cultivate self-confidence. Learn to take your mistakes in stride, viewing them as a natural part of the process. In addition, push yourself to act before you’re ready. Force yourself to start the project you’ve been planning for months. Truth is, there will never be the “perfect time,” and your work will never be 100% flawless. The sooner you’re able to accept that, the better off you’ll be. 2. THE SUPERWOMAN/MAN Since people who experience this phenomenon are convinced they’re phonies among real-deal colleagues, they often push themselves to work harder and harder to measure up. But this is just a false cover-up for their insecurities, and the work overload may harm not only their own mental health but also their relationships with others. Not sure if this applies to you? Do you stay later at the office than the rest of your team, even past the point that you’ve completed that day’s necessary work? Do you get stressed when you’re not working and find downtime completely wasteful? Have you let your hobbies and passions fall by the wayside, sacrificed to work? Do you feel like you haven’t truly earned your title (despite numerous degrees and achievements), so you feel pressed to work harder and longer than those around you to prove your worth? Impostor workaholics are actually addicted to the validation that comes from working, not to the work itself. Start training yourself to veer away from external validation. No one should have more power to make you feel good about yourself than you–even your boss when they give your project the stamp of approval. On the flip side, learn to take constructive criticism seriously, not personally. As you become more attuned to internal validation and able to nurture your inner confidence that states you’re competent and skilled, you’ll be able to ease off the gas as you gauge how much work is reasonable. 3. THE NATURAL GENIUS People who struggle with this, who are also natural “geniuses,” judge success based on their abilities as opposed to their efforts. In other words, if they have to work hard at something, they assume they must be bad at it. These types of impostors set their internal bar impossibly high, just like perfectionists. But natural genius types don’t just judge themselves based on ridiculous expectations, they also judge themselves based on getting things right on the first try. When they’re not able to do something quickly or fluently, their alarm sounds. Not sure if this applies to you? Are you used to excelling without much effort? Do you have a track record of getting “straight A’s” or “gold stars” in everything you do? Were you told frequently as a child that you were the “smart one” in your family or peer group? Do you dislike the idea of having a mentor, because you can handle things on your own? When you’re faced with a setback, does your confidence tumble because not performing well provokes a feeling of shame? Do you often avoid challenges because it’s so uncomfortable to try something you’re not great at? To move past this, try seeing yourself as a work in progress. Accomplishing great things involves lifelong learning and skill building–for everyone, even the most confident people. Rather than beating yourself up when you don’t reach your impossibly high standards, identify specific, changeable behaviors that you can improve over time. For example, if you want to have more impact at the office, it’s much more productive to focus on honing your presentation skills than swearing off speaking up in meetings as something you’re “just not good at.” 4. THE RUGGED INDIVIDUALIST Sufferers who feel as though asking for help reveals their phoniness are what Young calls rugged individualists. It’s okay to be independent, but not to the extent that you refuse assistance so that you can prove your worth. Not sure if this applies to you? Ask yourself these questions: Do you firmly feel that you need to accomplish things on your own? “I don’t need anyone’s help.” Does that sound like you? Do you frame requests in terms of the requirements of the project, rather than your needs as a person? 5. THE EXPERT People who fall into this competence type may feel like they somehow tricked their employer into hiring them. They deeply fear being exposed as inexperienced or unknowledgeable. Do you shy away from applying to job postings unless you meet every single educational requirement? Are you constantly seeking out training programs or certifications because you think you need to improve your skills in order to succeed? Even if you’ve been in your role for some time, can you relate to feeling like you still don’t know “enough”? Do you shudder when someone says you’re an expert? It’s true that there’s always more to learn. Striving to bulk up your skill set can certainly help you make strides professionally and keep you competitive in the job market. But taken too far, the tendency to endlessly seek out more information can actually be a form of procrastination. Start practicing just-in-time learning. This means acquiring a skill when you need it–for example if your responsibilities change–rather than hoarding knowledge for (false) comfort. Realize there’s no shame in asking for help when you need it. If you don’t know how to do something, ask a coworker. If you can’t figure out how to solve a problem, seek advice from a supportive supervisor, or even a career coach. Mentoring junior colleagues or volunteering can be a great way to discover your inner expert. When you share what you know, it not only benefits others but also helps you heal your fraudulent feelings. No matter the specific profile, if you struggle with confidence, you’re far from alone. To take one example, studies suggest 70% of people experience impostor syndrome at some point in their career. If you’ve experienced it at any point in your career, you’ve at one point or another chalked up your accomplishments to chance charm, connections, or another external factor. How unfair and unkind is that? Take today as your opportunity to start accepting and embracing your capabilities. Did you find this article valuable? Don't miss our weekly insights on transformational leadership and building exceptional cultures. Subscribe to Elevate Your Culture  - our Monday morning newsletter delivering actionable leadership strategies directly to your inbox. Subscribe Now Join leaders across industries who start their week with clarity, purpose, and practical tools to unlock potential in themselves and their teams. No time for another newsletter? Follow us on LinkedIn  for bite-sized leadership wisdom throughout the week.

What You'll Learn: How optimism functions as both result and cause of our experiences  Inspiring stories of reinvention and resilience at any age  Techniques for finding meaning through challenging circumstances  The power of listening to develop empathy and connection  Strategies for finding your "home base" after career setbacks  Why optimism is a function of attitude rather than circumstances Optimism can be hard to maintain these days. The polar ice caps are melting, world leaders are taunting each other like schoolyard bullies, and billion dollar companies are revealing themselves to be clueless about important matters . No wonder sometimes you feel a little glum. But here's the thing: no matter how dark the world looks (and as Bill Gates recently pointed out , there's a lot more light and progress out there than you see on the news), you still control your outlook. Optimism isn't a function of the world. It's a function of your attitude. So how can you find the perspective to get back to positivity if you've felt a little lost in the darkness lately? The TED Ideas blog suggests some of the organization's talks are the perfect medicine . A recent post offered a curated list of speakers to check out "when it's tempting to just climb into bed -- or bathtub -- and hide out, maybe for up to a month."  Here are a few of the highlights: 1. Neuroscientist Tali Sharot Optimism isn't just a result of our experiences, it's a cause of them too, neuroscientist Tali Sharot explains in her talk. That means that by training yourself to be more grateful and optimistic, you can improve not just your happiness levels, but also your chances of experiencing more success and positivity in life. 2. Entrepreneur Paul Tasner Stuck in a rut and struggling to see how you'll ever escape? The story of Paul Tasner  provides instant inspiration. The lifelong employee reinvented himself as an entrepreneur after being laid off at the mature age of 66. He's now helping clean up the world with his biodegradable plastics company. His journey proves you're never too old to pursue something new. 3. Writer Andrew Solomon Sometimes no amount of positive thinking can shield us from trauma. How do you respond when life knocks you around? "Endurance can be the entryway to forging meaning,"  writer Andrew Solomon reminds listeners in his talk. "You need to take the traumas and make them part of whom you've come to be, and you need to fold the worst events of your life into a narrative of triumph, evincing a better self in response to things that hurt." 4. Founder David Isay If your own head is a pretty gloomy place these days, why not take a vacation by trying to inhabit another person's perspective? Empathy can be a powerful antidote to despair, argues StoryCorps founder David Isay in this talk, where he recommends we all make time to deeply listen to the stories of others. 5. Writer Elizabeth Gilbert Have you faced a devastating career setback? Eat, Pray, Love author Elizabeth Gilbert can relate. After her first book became a blockbuster hit, her second bombed. In this talk, she explains how she bounced back from this blow and instructs listeners in finding their own "home base."  "That might be creativity, it might be family, it might be invention, adventure, faith, service, it might be raising corgis," she says, but whatever it is, it's something you love more than you love your own ego. Did you find this article valuable? Don't miss our weekly insights on transformational leadership and building exceptional cultures. Subscribe to Elevate Your Culture  - our Monday morning newsletter delivering actionable leadership strategies directly to your inbox. Subscribe Now Join leaders across industries who start their week with clarity, purpose, and practical tools to unlock potential in themselves and their teams. No time for another newsletter? Follow us on LinkedIn  for bite-sized leadership wisdom throughout the week.

What You'll Learn: Why communication challenges are fundamentally ownership problems  The importance of being responsible for what people hear, not just what you say  How to recognize communication challenges through active listening  Techniques for taking ownership of both challenges and solutions  Why addressing communication problems requires ongoing commitment  Strategies for developing more effective communication approaches “Communication is a challenge here.” “We need to get better at communicating around here.” “Leadership needs to improve communication.” Communication is the top cited complaint we hear... from South Carolina to California. It's everywhere and in every type of organization. And this Harvard Business Review article agrees. Organizations are quick to respond with well-intentioned initiatives such as redesigning the newsletter, training everyone on listening skills , starting a communications team, etc. These initiatives do not provide a solution because they miss the core element of the challenge: o w n e r s h i p . We tend to think the “communication challenge” lies with other people: our boss, the folks at the main office, the other leaders on the team and even those that report to us. Here’s the bad news : it’s not about them, it’s about us. At the end of the day, it doesn’t matter what you think you said or communicated. What matters is what your team took away from the communication. And as a leader, you need to know what they are hearing and how they interpret your messages. Just because you understand your message, doesn’t mean they’ll interpret it the same way. Now, onto the good news . The solution lies within each of us as leaders: “When speaking, be responsible for what people hear , not just what you’ve said.” Click to share on Linked In , Facebook , Twitter . It’s not uncommon for this concept to generate a reaction like “that’s impossible!” or “how am I supposed to be responsible for what someone else hears?” Whatever your reaction, we get it. You don’t need to believe it. For now, just consider it . {As an aside, the statement “just consider it” is a powerful way to take ownership for what is being communicated because you are sending the message that you are more interested in keeping the communication going than you are in being right.} What would it mean if you as a leader were responsible for what others heard? How would that change your communication? Now what? Here are our 3 recommendations if you want to address your communication challenge: Recognize it. Accept that there’s a challenge. Some call it a communication challenge, others may say it’s a listening challenge and still others will call it something else. It doesn’t matter. Step one is to recognize that there is indeed a challenge. Declare it. Understand it. As a leader, it’s important to uncover what others mean when they say communication. Be responsible for understanding what everyone means. Listen, listen, listen. Ask open-ended questions to unpack what’s at the heart of the challenge with communication. Own it. Leaders are those who take on responsibility so step up and take ownership of the challenge and the solution. This is the game changer. Declare to everyone that you are going to work on being responsible for what people hear, not just what you’ve said. These 3 recommendations generate the commitment and the necessary energy to take on any communication challenge. What’s inevitable? This is hard work and what’s predictable is that this challenge will keep coming up. There is no overnight solution or silver bullet. The next time ‘communication’ comes up as a challenge or a team member comes to you with a misunderstanding or someone doesn’t complete a task according to what you originally intended, pause and ask yourself: What do I need to do differently next time? Did you find this article valuable? Don't miss our weekly insights on transformational leadership and building exceptional cultures. Subscribe to Elevate Your Culture  - our Monday morning newsletter delivering actionable leadership strategies directly to your inbox. Subscribe Now Join leaders across industries who start their week with clarity, purpose, and practical tools to unlock potential in themselves and their teams. No time for another newsletter? Follow us on LinkedIn  for bite-sized leadership wisdom throughout the week.

"Until one is committed, there is hesitancy, the chance to draw back, always ineffectiveness. Concerning all acts of initiative and creation, there is one elementary truth the ignorance of which kills countless ideas and splendid plans: That the moment one definitely commits oneself, then providence moves too." - Goethe Congratulations on your new role as CEO. As you step into this position of influence, you're likely focused on strategy, financial projections, and operational improvements—the "hard stuff" of business leadership. But what if we suggested that the most pivotal factor in your success will be your approach to the "soft stuff": purpose, culture, relationships, and personal transformation? What You'll Learn Why your first 100 days should focus on purpose before strategy How to quickly assess and transform your leadership team The three essential tools that will define your leadership effectiveness Practical steps to build credibility and engagement from day one How to avoid common pitfalls that derail new CEOs The New CEO Challenge The statistics for new CEOs are sobering: approximately 40-50% of executives fail within their first 18 months (Harvard Business Review, 2005; Corporate Executive Board/Gartner) . Why? Rarely is it because of technical incompetence or strategic missteps. Most often, it's because they fail to build the right culture, establish trust-based relationships, or align the organization around a compelling purpose. As a new CEO, you're inheriting a complex web of relationships, unspoken rules, and established patterns. Team members are watching your every move, wondering: Who is this person? What do they really care about? Will I thrive under their leadership? Your initial impulse might be to make swift structural changes, announce bold initiatives, or demonstrate your expertise through immediate decisions. These actions might feel productive, but they often backfire without the foundation of trust and shared purpose. The Transformational Approach The most successful new CEOs take a different approach. They recognize that before they can transform the organization, they must be willing to transform themselves. They understand that leadership isn't about having all the answers—it's about creating the conditions where others can contribute their best work toward a meaningful purpose. This starts with a simple formula: Engagement = Aspiration + Empowerment Your primary job as a new CEO is to foster engagement by igniting aspiration through clear purpose and creating empowerment through trust-based relationships and appropriate authority. Consider the contrasting approaches of these two CEOs: Steve Ballmer  succeeded Bill Gates as Microsoft CEO in 2000 with an aggressive, high-pressure leadership style. Ballmer focused heavily on competition, maintaining the dominance of Windows, and driving sales growth. His approach was characterized by intense energy and a relentless focus on market expansion. While Microsoft's revenue grew significantly under his leadership (from $25 billion to $78 billion), the company struggled to gain footing in emerging markets like mobile and cloud computing. His leadership style fostered what many described as a hyper-competitive, insular culture where departments often competed against each other rather than collaborating. This focus on immediate results and existing product lines came at the expense of groundbreaking innovation. Satya Nadella , who took over Microsoft in 2014, approached his first 100 days with a markedly different philosophy. After just 100 days, leadership experts were giving him "very high marks, an A or A-" for his initial approach. Rather than focusing solely on competition, Nadella emphasized transformation and creating a growth mindset throughout the organization. He introduced a "mobile-first, cloud-first" strategy and worked to break down the silos Ballmer's competitive culture had created. In contrast to Ballmer's "larger than life" approach, Nadella connected with employees on a human level, sharing personal aspects of his life and admitting to buying more books than he could finish. This vulnerability and emphasis on learning created a cultural shift that empowered employees to collaborate across boundaries and take risks without fear of punishment. The difference in results has been striking. While Ballmer's approach drove some short-term growth, Nadella's transformational leadership has resulted in Microsoft stock increasing nearly tenfold since 2014, with a 27% annual growth rate, ending what had been a 14-year period of near-zero growth under the previous leadership. Your Next 100 Days: Building the Foundation Your early decisions as CEO will set the tone for your entire tenure. Here's a transformational approach to your next 100 days as CEO: Days 1-30: Listen and Learn Conduct deep listening sessions with team members, board members, customers, and other stakeholders Look for patterns in what you hear—recurring themes, pain points, and aspirations Begin articulating your personal purpose and how it connects to the organization's mission Assess the current state of leadership, management, and coaching within the organization Days 31-60: Define and Align Share what you've learned transparently with the organization Articulate a clear, compelling purpose that connects individual contributions to meaningful impact Begin one-on-one coaching relationships with your direct reports Identify early opportunities for visible wins that align with the purpose Days 61-100: Empower and Execute Establish explicit agreements and promises with your leadership team Implement a system of supportive accountability (not blame-based management) Begin making structural changes that align with purpose and address clear obstacles Model the vulnerability and growth mindset you want to see in others The Three Essential Tools for New CEOs As you navigate your role, you'll need three essential tools: Inspirational Leadership : Your ability to inspire aspiration by connecting people to purpose. This requires articulating why the organization's work matters, how it creates value, and why individuals should commit their energy to its success. As a new CEO, your job is to make the purpose so compelling that people adopt it as their own. Empowering Management : Your approach to creating explicit agreements, granting appropriate authority, and implementing supportive accountability. New CEOs often make the mistake of either micromanaging (showing they don't trust the team) or completely hands-off management (creating confusion about expectations). Empowering management strikes the balance: clear expectations with appropriate autonomy. Transformational Coaching : Your capacity to help others grow beyond their current limitations, to see how their unconscious comfortzone may be in their way. This involves helping team members recognize when they're operating from fear-based default strategies and supporting them in developing new approaches aligned with purpose. For new CEOs, this builds trust while elevating performance. Avoiding the Common Pitfalls New CEOs commonly fall into several traps that undermine their effectiveness: The Expertise Trap : Feeling pressure to demonstrate your expertise by having all the answers. This shuts down others' contributions and creates dependency. The Action Bias : Making changes to show you're "doing something," before you understand the system and its needs. This creates initiative fatigue and resistance. The Isolation Effect : Becoming separated from ground-level realities as people filter information before it reaches you. This distorts your decision-making. The Fear Factor : Allowing your own fears about performing well to drive decisions rather than purpose-based considerations. This creates reactive leadership. To avoid these pitfalls, commit to: Regular reflection on your own behaviors and motivations Creating multiple channels for honest feedback Developing a personal "board of advisors" who can provide perspective Making your purpose explicit in every major decision Putting It Into Practice This Week Here are five specific actions you could take this week as CEO: Conduct Purpose Interviews : Ask team members: "Why does our work matter? What impact do we create that's meaningful to you personally?" Listen for themes that can form the foundation of your purpose articulation. Share Your Journey : Tell the story of what drew you to the organization and what you hope to accomplish together. Be honest about both your confidence and your questions. Establish Feedback Norms : Make it clear that you want genuine input, not filtered information. Share a specific area where you're working to improve to model vulnerability. Define Early Wins : Identify 2-3 initiatives that align with the emerging purpose and address clear pain points. Ensure they're achievable within 90 days. Create Reflection Rituals : Establish daily or weekly reflection time to assess your own leadership approach and adjust as needed. The Transformational Impact When you approach your new CEO role with this transformational mindset, the impact extends far beyond financial metrics. You'll create: A leadership team united by shared purpose rather than individual agendas A culture where people bring their full creativity and initiative to work Greater organizational resilience during inevitable challenges Personal fulfillment through meaningful contribution Sustained performance that becomes your leadership legacy Remember, the soft stuff isn't soft at all—it's the foundation upon which all hard results are built. As the leader, you set the tone for how purpose, relationships, and personal growth are valued in your organization. The choice is yours: Will you lead from fear or purpose? Will you manage through control or empowerment? Will you coach for compliance or transformation? Your answer to these questions will define not just your success as CEO, but the impact you have on every life you touch through your leadership. Are you ready to create transformation from day one? Join The Interchange: Where CEOs Find Clarity Through Community Leading through uncertainty doesn't have to be a solitary journey. The Interchange brings together a community of mission-focused CEOs who value integrity, humility, and personal growth. This monthly gathering provides a confidential space where you can: Process complex leadership challenges with peers who understand the unique pressures of the role Gain diverse perspectives from leaders across industries and sectors Develop practical approaches to your most pressing organizational issues Build meaningful relationships with fellow leaders committed to transformation Unlike typical networking groups, The Interchange f ocuses on substance over status. Our CEOs are united by their commitment to purpose-driven leadership and their desire to become the best versions of themselves. Join a community where vulnerabilities are strengths, questions are welcomed, and every leader is both teacher and student.

What You'll Learn: The five distinct levels of decision-making authority  How to match authority with responsibility for better outcomes  When to decide alone versus when to collaborate or delegate  The importance of transparency about decision-making processes  How appropriate delegation restores team enthusiasm and ownership Sean and Amanda left my office less excited than they entered it. Just three weeks prior, we discussed the need to improve our online presence. Amanda and Sean asked for 3 weeks to put a project plan together. They were so excited that just 2 weeks later they brought back their plan. And it was phenomenal. After they excitedly shared it, I made the mistake of saying “Fantastic job… and, do you know what would make it even better? You should do … (I continued to talk for a few minutes)” Silence. And then Amanda broke the silence and said, “Ok, we’ll get to work on that.” Sean and Amanda left my office less excited than they entered it. It took me a few months to realize why: I improved their idea by maybe 10% but I undercut their authority by 100%. This was their project. These were there innovative ideas. And I had just squashed (unintentionally) their excitement. For over a year, I had worked hard to inspire my team and the fruit of that labor was paying off in many ways. Everyone was stepping up and taking responsibility. They were being accountable for getting results. What was missing was that I hadn’t ensured that everyone on the team was clear about the level of authority they had to make decisions. There was a mismatch between the results people were accountable for and the authority they had to make decisions to fulfill that responsibility. So, who gets to make decisions in your organization? If that isn’t crystal clear then you have work to do. Effective teams need clarity. Clarity of Vision, Clarity of Mission, Clarity of Purpose and Clarity of Role. Having Clarity around how decisions are made is especially important since organizations are required to make hundreds of decisions every week and sometimes every day.   It’s good practice for effective leadership teams to clarify how decisions will be made at the beginning of the work.  And the greater significance the decision has, the more important this is to do.   This is especially important for team morale.  Leaders, remember that everyone can understand that decisions need to be made for different reasons. The key to explain this ahead of time.  And do not ask for input if you don’t plan on using it, especially if the decision has already been made. Here are the  5 Levels of Decision Making : Level 1: I decide The Leader decides alone.  There are organizations that function well with a leader making the decisions all the time.  And there may be times when a leader faces an urgent deadline and a decision must be made right away.  In this case, the leader is in the best position to make that decision due to their perspective on the issue, and thus they see the landscape more clearly than anyone else on the team.  Level 1 decision making should be used sparingly if you want to create an empowered culture where everyone is contributing at their highest level. Level 2: I decide with your input The leader decides with input from others.  Leaders make the big bucks to make decisions, especially the hard ones.  When the cost of failure is high, the leader must step up and decide. When this happens, the leader can seek input from the key members of the team but ultimately has the right to make the decision independently. Want the 5 Step Summary? Click to download the 5 levels of Decision making PDF here . Level 3: We decide together Consensus.  The team decides as a group.  This happens when the entire team weighs in on the decision.  This is especially useful when a decision will have such a profound impact on the organization that the team needs to debate, discern and decide together. This approach can take time since reaching consensus means that we all agree we can live with the decision. If the team cannot reach consensus, then often times the best resolution is to take a vote.  Side note: be sure to clarify ahead of time how the voting will be done and what will determine the result (i.e. will 51% or greater determine the result?).   “When we are debating an issue, loyalty means giving me your honest opinion, whether you think I'll like it or not.  Disagreement, at this stage, stimulates me.  But once a decision has been made, the debate ends.  From that point on, loyalty means executing the decision as if it were your own.”   ~ Colin Powell Level 4: You decide with my input Subcommittees are one great example of Level 4 decision making.  Typically, the leader will ask the subcommittee to take on specific work that the leader has input on.  From there, the subcommittee/subgroup then come together to do work on behalf of the whole team.  This is especially useful when the subgroup has expertise on the issue.  It’s also helpful for when the whole team needs to ‘divide and conquer” because there is so much work to be done that it isn’t possible for everyone to be involved in every decision. Level 5: You decide The leader turns the decision over to someone else to make in Level 5 decision making. One final note: it’s important to also remember that different companies have different cultures.  One company may be ok with Leaders making Level 1 decisions often; whereas, another company would prefer to make Level 5 decisions 95% of the time.   The key is transparency so that everyone is on the same page about who is making what decisions and why the decision is being made that way.   Effective teams are united and support the decision once it has been made. As soon as I realized where I had taken a misstep, I went back to Sean and Amanda and let them know that they had complete authority (Level 5 decision) to do the project the way they wanted to do it. And just like that, their excitement was back! Did you find this article valuable? Don't miss our weekly insights on transformational leadership and building exceptional cultures. Subscribe to Elevate Your Culture  - our Monday morning newsletter delivering actionable leadership strategies directly to your inbox. Subscribe Now Join leaders across industries who start their week with clarity, purpose, and practical tools to unlock potential in themselves and their teams. No time for another newsletter? Follow us on LinkedIn  for bite-sized leadership wisdom throughout the week.

What You'll Learn: How having a champion fully committed to your success accelerates growth  Techniques for developing greater self-awareness of strengths and weaknesses  Methods for gaining more accurate perception of others  Strategies for improving responses and communication skills  Ways to leverage your unique strengths for greater impact  Approaches for building more effective relationships, even with difficult colleagues  Why openness to learning is essential for coaching effectiveness vExecutive coaching can be life changing and infinitely useful in helping professionals develop a strong set of skills needed for their jobs ( just ask Bill Gates ) . To reap the full benefits, you will have to go in with a positive mindset and a genuine desire to improv ve “Coaching is only Coaching if it’s asked for." With this desire for growth, here are 6 key benefits you can expect to get from executive coaching: 1. Committing 100% to You and Your Success It’s simple really. The best executive coaches make you feel like the center of the world and that they care about nothing more than your growth and your success. If you don’t feel comfortable and willing to share with your coach, it’s time to find a new coach. 2. Helping You to Become More Self-Aware Being self-aware is one of the most important factors in becoming a successful leader, manager and coach. The more self-aware leaders are, the higher the levels of organizational success and profitability they will achieve. And employees are more likely to follow leaders who are transparent about their own strengths and weaknesses. This ability to see themselves clearly inspires fellow team members to want this for themselves which ultimately leads to a culture of growth. At the beginning of the engagement, your executive coach will collect information regarding how people see you and how you see yourself. A good executive coach will categorize the feedback into key subjects, and through a process of inquiry (i.e. lots of questions), the coach will lead you in a process of self-discovery that will help you better grasp your main strengths and weaknesses based on others’ perspectives. Moreover, your coach will help you build the skills necessary so that you can become more and more self-aware over the course of your lifetime. Skilled coaches have the ability to ask you questions that get you to think about how you see yourself, your strengths and what can be improved, and to learn to view yourself as objectively as possible. And they do this in a way that is supportive of what you want in life. 3. Shaping How You Perceive Others More Accurately Not only do you need to have an accurate depiction of yourself, but you also need to do the same with others. We all have incorrect or incomplete perspectives of others. For example, some leaders may not acknowledge some of their employees’ true capabilities and potential, but they keep incompetent employees around because of inaccurate view on their abilities and competencies. Or worse yet, leaders allow toxic employees to remain because they are high-producers (this can be common in the world of sales). A skilled coach will help leaders see how their perspective is tripping up their effectiveness and allowing a negative impact on the people around them and thus their overall culture. A great coach will not shy away from these “difficult” conversations. An executive coach must have the courage to take on these topics or they are not serving your best interests. You will learn to apply the same skills that you learned from seeing yourself more clearly to develop better and more accurate views of others. And with these more accurate views, you are now equipped to more effectively lead, manage and coach others. 4. Improving Your Responses As a leader, you will want to learn new response techniques that are both effective and appropriate for people of all levels. An executive coach will help you improve your communication skills so that they can be applied throughout your professional and personal life. 5. Putting Forth Your Strengths A good coach will take a closer look at you and help you uncover your strengths. Often times, we have a hard time seeing our own strengths and truly owning them. This seems obvious, but without it you cannot make the most out of your strengths. Too often we focus too much on our weaknesses but a great coach will help you grow into the best version of yourself by leveraging the strengths you have. 6. Nurturing Effective Relationships Sometimes, leaders can be close-minded when it comes to building connections with new people. They choose only to build relationships with their preferred groups of people. In most cases, they simply engage with people who they identify with the most, whether it’s in terms of their educational background, race, work style, or beliefs. Your coach will work with you to grow your ability to create relationships. Building relationships is the most critical skill for any leader to master. This is especially true when it comes to building relationships with colleagues who are different from you or just plain difficult to work with. A great executive coach will give you the skills needed to transcend these differences and create a relationship rooted in a shared future. When this sort of relationship is established, then both people are more committed to a shared future together than they are to their own comfort and natural tendencies. "Without a pull toward some goal, which people truly want to achieve, the forces in support of the status quo can be overwhelming. Vision establishes an overarching goal. The loftiness of the target compels new ways of thinking and acting. A shared vision also provides a rudder to keep the learning process on course when stresses develop. Learning can be difficult, even painful. With a shared vision, we are more likely to expose our ways of thinking, give up deeply held views, and recognize personal and organizational shortcomings. All that trouble seems trivial compared with the importance of what we are trying to create. In the presence of greatness, pettiness disappears. In the absence of a great dream, pettiness prevails.” Peter Senge The Fifth Discipline: The Art and Science of the Learning Organization Doubleday/Currency Phoenix Perform provides executive coaching & team building consulting for enterprises, get in touch today to see how we can help. Did you find this article valuable? Don't miss our weekly insights on transformational leadership and building exceptional cultures. Subscribe to Elevate Your Culture  - our Monday morning newsletter delivering actionable leadership strategies directly to your inbox. Subscribe Now Join leaders across industries who start their week with clarity, purpose, and practical tools to unlock potential in themselves and their teams. No time for another newsletter? Follow us on LinkedIn  for bite-sized leadership wisdom throughout the week.

What You'll Learn: How transformational leadership develops unconscious thought processes  Why conscious purpose and mindset are crucial for leadership effectiveness  The importance of cultivating commitment to meaningful purpose  How integrity integrates words and actions through accountability  Techniques for helping people understand unconscious motivations  The connection between personal growth and organizational transformation  Why leadership is about "who people are being, not what they do" Here are the 3 most important parts of your mindset to improve in order to become an effective leader. For 26 years, we have been working with organizational leaders to develop within themselves the capacity and propensity to lead their people effectively. Our clients have made transformative changes in their mindsets, resulting in dramatic increases in the effectiveness of the people that comprise their organizations. And this transformation in mindset has resulted in improvements in quality, service and financial sustainability. Recent advancements in the sciences shed light on the inner workings of how our process works. “We are living in the middle of a revolution in consciousness. Over the past few years, genetics, neuroscientists, psychologists, sociologists, economists, anthropologists, and others have made great strides in understanding the building blocks of human flourishing. And a core finding of their work is that we are not primarily the products of our conscious thinking. We are primarily the products of thinking that happens below the level of consciousness. The unconscious parts of the mind are not primitive vestiges that need to be conquered in order to make wise decisions... Instead, the unconscious parts of the mind are most of the mind – where most of the decisions and many of the most impressive acts of thinking take place. These submerged processes are the seedbeds of accomplishment.” (1) The work of leadership development involves helping one shape their unconscious thoughts and submerged process, thereby affecting these “seedbeds of accomplishment.” Part of the revolution in the sciences is the recent understanding that the brain is malleable (some refer to this as "plastic"). As we learn, we develop new neural pathways in the brain. So, we can consciously adopt new perspectives and ways of thinking that, with practice and repetition, become unconscious competencies. When a team of leaders is engaged in this growth process together, their thoughts change and they change the culture of their organizations. Culture is the unconsciously agreed upon mores and norms that define the rules of engagement in any group of people. So, by impacting the unconscious thought processes of a leadership team, and helping them develop the capacity and propensity to do the same for others, we intentionally shape both the mindset of individuals and the culture shared between members of the group. A fundamental principle at work is this: It’s about who people are being, not what they do. Two different people can give a speech on the same topic. They are doing the same thing. One can be optimistic, open, and accepting and produce a particular affect in their audience. Another can be pessimistic, closed and judgmental and produce an entirely different affect in the audience. A practical example of this: The techniques of brainstorming are widely understood and utilized in organizations. However, if the members of the group are committed to the purpose, open, future-focused and willing to take risks, the session can be very productive. On the flip side, if the members are committed to protecting themselves, the status quo, and being risk averse, the process will produce little other than frustration. The work of leadership is transformative in nature. Transformation is creating a change in the basic nature or character of a thing. In this case, helping people to consciously create a transformation in their mindset that allows them to affect their thought process, those of others, and the culture of the group. Being able to conceptualize these features of a leadership is a critical step in growing our capacity to be a leader. So, how is this done? The key is to develop three separate and distinct features of your mindset: Inspiration: The conscious cultivation of a commitment to a purpose that they see as meaningful is at the core of great leaders. Every great leader in history has stood up for something that they believed in. We all know inspirational people who are "on a mission.” Their “mission” gives them more energy, and desire to accomplish results and grow their capacities. How are you inspiring others? Integrity: The integration of word and action is critical. Simply put, integrity is giving your word and keeping your word. Individuals and organizations that strive to operate with high integrity use accountability to ensure execution and to support success. What are you doing regularly and consciously to foster integrity and accountability? Insight: Helping people attain insight into their unconscious motivations is a key in creating growth for each individual and for the organization. Growth occurs when we generate actions that are focused on the higher purpose we are in the service of rather than merely pursuing what is comfortable and habitual for us. How are you growing and improving? And how are you helping others improve? (1) “The Social Animal” by David Brooks, Copyright 2011 by David Brooks Did you find this article valuable? Don't miss our weekly insights on transformational leadership and building exceptional cultures. Subscribe to Elevate Your Culture  - our Monday morning newsletter delivering actionable leadership strategies directly to your inbox. Subscribe Now Join leaders across industries who start their week with clarity, purpose, and practical tools to unlock potential in themselves and their teams. No time for another newsletter? Follow us on LinkedIn  for bite-sized leadership wisdom throughout the week.

What You'll Learn: Why a leader's primary job is to develop other leaders, not solve problems  How to model leadership behaviors effectively  Techniques for encouraging input and engaging all team members  Strategies for recognizing and rewarding good performance  Methods for understanding individual motivations  How to create appropriate urgency and empower decision-making  Ways to build a coaching culture where feedback is welcomed As a business owner or a team leader, your job is to bring out the best in your team and to help everyone grow and improve. This includes yourself. This should be the top priority for any leader who wants to generate effective and efficient results AND have the most fulfillment in their job. It’s rare indeed; however, to find a leader who not only believe this but puts it into practice. The reasons for this vary by leader, but often times it boils down to this… often times, the best problem solvers are promoted to leadership positions. And problem solvers do what problem solvers do… they keep solving problems. And as a new leader, they now face the challenge of even more problems to solve which stretches their abilities and can lead to burnout. And the more problems a leader solves, the more problems his or her team bring to them to solve. This creates an unfortunate cycle of unsustainable behavior where the leader feels overwhelmed with all the work (problems) they have and the team feels like they must bring all the problems to the leader. So, what’s the antidote? The key is to realize that your primary job is to lead, not solve problems. Once you start to work on this, you’ll start to see your team step up to take on more and more work because they start to realize that you are not there to solve every problem. And they start to feel empowered by you to be creative and solve the challenges on their plates. And this empowerment allows others to step up and become leaders themselves. Here are a few of the things that you can do to bring out the leader in each of your team members. 1. Be Their Leader If you want to bring out the leader in others, you must first model leadership for them. Think of the very best leaders and model their behavior. You want your employees to look up to you as their role model. This is a lifelong journey so continue to study leaders as you grow into the leader you want to be. 2. Encourage More Input More often than not, employees are filled with fresh ideas that they are too afraid to share because they don’t think anyone, especially their manager, wants to hear. This is why you need to constantly encourage your employees to voice their ideas. Make sure they know that feedback is actively encouraged. Your job is to make every single person feel safe so that they can do so effectively. If you get the sense that someone is “holding back” on you, then you haven’t done your job yet. Stay focused on building the relationship until they start to open up more and more to share feedback and ideas. 3. Engage Everyone Whenever you’re in a meeting room, try to engage everyone in the conversation and listen to what they have to say. Don’t forget to thank them for their input. Obvious? Yes. Practiced? Rarely. Too often leaders don’t take the time to actively listen to what their team is saying. The best way to actively listen is to ask open-ended questions. Creating this discipline will encourage others to express their opinions more often. 4. Get to Know Each Employee You can’t help motivate your employees if you don’t know anything about them. Make time for one-on-one meetings with each of your team member to get to know them better. Even quick, informal conversations go a long way in building relationships. The more you know about them, the more you can nurture their leadership potential. 5. Reward Good Performances If an employee impresses you with great ideas that help the team moving forward, don’t forget to acknowledge them. The best way to show them that you appreciate their contribution is to acknowledge it in a very specific way. Instead of say, “John, great job” be more specific and say, “John, the way you treated that customer yesterday afternoon was great. You listened to what they had to say and asked 4 questions to make sure you really understood their concern.” 6. Motivate Your Employees Once you have gotten to know each employee better, figure out what motivates them personally. When in doubt, ask them. That way you’ll know exactly what motivates them and they’ll get the exact recognition that they need. And as they get the recognition that they need, they will be motivated to produce more of the same results. This will create a virtuous cycle. 7. Create a Sense of Urgency You want your employees to be proactive and act fast. By creating a sense of urgency and letting them know exactly what is expected of them, they will be more driven to fulfill their role and contribute more to the company. 8. Empower Them to Make Decisions Every good leader needs to be able to make hard decisions. You can bring out the leader in your employees by giving them a chance to make major decisions regarding their jobs. This will show that you trust them to be in charge, and it will help them to be more confident in themselves as well. 9. Build a Coaching Culture Everyone struggles to see how their attitude and actions impact others. This is why coaching is so critical because it allows everyone to help each other to see how their behavior impacts others. As a leader, you should be able to let them know what they could do to better themselves as well as tell them what you want them to keep on doing. This will encourage them to be the best version of themselves while prompting them to work on their weaknesses effectively. And the very best way to get your team to ask for coaching is to ask them for coaching. And it can be as simple as this, “John, what could I start doing that would help you the most in your role?” A leader must build relationships strong enough where this is not only ok to do, but it is welcomed by others who have a genuine desire to constantly improve. The key is to never offer coaching unless the other person asks for it. Coaching is only coaching if it is asked for. If you need any advice on how to improve your leadership skills, Phoenix Perform is your best bet. Our staff can help you to become the best version of yourself, and we can help you realize your full potential. Contact us today for more information. Did you find this article valuable? Don't miss our weekly insights on transformational leadership and building exceptional cultures. Subscribe to Elevate Your Culture  - our Monday morning newsletter delivering actionable leadership strategies directly to your inbox. 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